Privacy Policy

1. Introduction

Zikes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website compliance monitoring service ("Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account Information: When you create an account, we collect your name, email address, and authentication credentials through our OAuth provider.

Website Data: When you submit a URL for scanning, we access and analyze the publicly available content of that webpage to identify accessibility issues. We store scan results, compliance scores, and issue details.

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card number, CVV, or card expiration date. We retain only Stripe customer IDs and subscription identifiers necessary to manage your account.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, scan frequency, and device/browser information.

Traffic Estimates: We use third-party services (such as SimilarWeb) to estimate the monthly traffic of websites you submit for scanning. This data is used solely to calculate risk assessments and is not shared with third parties.

3. How We Use Your Information

We use the information we collect to: (a) provide, maintain, and improve the Service; (b) process transactions and manage subscriptions; (c) send you scan results, compliance alerts, and service notifications; (d) generate risk assessments and compliance reports; (e) detect and prevent fraud or abuse; and (f) comply with legal obligations.

4. Information Sharing

We do not sell your personal information. We may share your information with: (a) service providers who assist us in operating the Service (e.g., Stripe for payment processing, hosting providers); (b) law enforcement or government agencies when required by law; and (c) other parties with your explicit consent. All service providers are contractually obligated to protect your information.

5. Data Retention

We retain your account information and scan data for as long as your account is active or as needed to provide the Service. Scan results are retained to enable historical comparison and trend analysis. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings, though disabling essential cookies may affect Service functionality.

8. Your Rights

Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your information; (d) object to or restrict processing of your information; (e) data portability; and (f) withdraw consent. To exercise these rights, contact us at the email address below.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.

10. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].